These terms apply to all detailing services provided by ONYX Detailing. By booking a service or allowing us to begin work on your vehicle, you agree to them.
1. What we do
ONYX Detailing provides mobile automotive detailing at your location in Houston, Atascocita and the surrounding Greater Houston area. Locations outside our normal service area may involve a travel charge, which we will tell you about in advance.
2. Booking
Bookings are made through our online booking page, by phone, or by message. A time slot is not reserved until you receive a written confirmation from us. Please make sure the address and vehicle details you give us are correct.
3. Prices and quotes
The prices shown on our website and booking page are starting prices for a vehicle in average condition. The final price depends on the size and condition of the vehicle and the services and add-ons you choose. If the vehicle turns out to be in significantly worse condition than described — heavy soiling, pet hair, mold, smoke odor, sand or similar — we will quote you the revised price before we start, and you can accept it, reduce the scope, or cancel. We may decline biohazard work. Applicable taxes are shown on your invoice.
4. Payment
Payment is due on completion unless we have agreed otherwise in writing. We accept card payments, processed securely by our payment provider, and we do not store your card details. All prices are in US dollars.
5. Cancellations and no-shows
Please give us as much notice as you can if you need to cancel or reschedule. If we arrive and cannot carry out the service — no access to the vehicle, nobody there, or the site is unusable — we reserve the right to charge for the visit and to require payment in advance for future bookings. We may also need to reschedule ourselves, most often because of weather, and we will offer you the next available slot.
6. What we need from you
Because we come to you, please make sure that before we arrive there is safe, legal parking with room to work around the vehicle, access to water and power unless we have confirmed otherwise, permission from your HOA, landlord or employer where that is needed, and access to the vehicle. Please also remove personal belongings and valuables, and tell us about anything we should know — water leaks, wraps, paint protection film, aftermarket paint, or previous repairs.
7. Your vehicle's condition
We inspect and photograph the vehicle before we start. We are not responsible for pre-existing damage or wear, including failing or chipped clear coat, oxidation, rust, earlier paint or bodywork, brittle trim, worn upholstery, or faults in aftermarket parts. Cleaning often reveals damage that dirt or wax was hiding; revealing it is not causing it. We may decline any work where we judge the risk to the vehicle to be too high, and we will tell you why.
8. Personal belongings
Please empty your vehicle before your appointment. We are not responsible for loss of or damage to personal items left in the vehicle.
9. Results
Detailing is a cleaning and enhancement service, not restoration. Not every stain, odor, scratch or water spot can be fully removed, and we will tell you what we expect to achieve before we start. The results shown in our photos are examples of previous work, not a guarantee for your vehicle.
10. If something is wrong
If you are not happy with the work, contact us as soon as possible and send photos. If it is something we should have addressed within the service you paid for, we will come back and put it right at no charge. Any claim for damage should be raised with us straight away, with photos, so we can inspect it.
11. Coatings and protection
Where a coating or protection package includes a warranty, the terms of that warranty are provided to you in writing at the time of purchase and apply in addition to these terms.
12. Limits
Our total liability for any service is limited to the amount you paid for that service. We are not liable for indirect or consequential losses such as loss of use or loss of income. Nothing here limits liability that cannot be limited by law.
13. Things outside our control
We are not responsible for delays or cancellations caused by events beyond our reasonable control, including severe weather, flooding, power or water outages, accidents, illness or vehicle breakdown.
14. Photos
We photograph vehicles before and after service and may use those photos in our marketing. License plates are not published and neither is your name or address. You can opt out at any time — see our Privacy Policy.
15. Governing law
These terms are governed by the laws of the State of Texas, and any dispute will be handled by the courts of Texas. If there is a problem, please contact us first — most things are solved with a phone call.
16. Changes
We may update these terms. The version in effect when you book is the version that applies to that booking.
17. Contact
ONYX Detailing · Atascocita, TX 77346 · (281) 906-1076 · joshmosh7709@gmail.com